How to create content within your Help Center
Guide managers can create new articles and edit all existing articles in the knowledge base. Agents who are not Guide manager...
You can disable comments on individual articles as necessary. When you do so, the article indicates that it is closed for com...
You can promote articles in a section to draw attention to them. When you promote an article, it moves to the top of the arti...
Guide managers can create, edit, and remove links in any new or existing article in the knowledge base. Agents who are not Gu...
You can insert videos in the body of your Help Center knowledge base articles, either through the article editor toolbar, or ...
You can insert images in the body of your Help Center knowledge base articles. When you insert images, they are added as atta...
The Help Center article editor contains a toolbar you can use to format your knowledge base articles. The article toolbar is ...
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