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  2. Creating content
  3. Working with articles

Working with articles

How to create content within your Help Center

Creating and editing articles Promoted article

Guide managers can create new articles and edit all existing articles in the knowledge base. Agents who are not Guide manager...

By Tom Cook
  • January 22, 2022 05:00

Disabling comments for an article

You can disable comments on individual articles as necessary. When you do so, the article indicates that it is closed for com...

By Tom Cook
  • January 22, 2022 05:00

Promoting an article

You can promote articles in a section to draw attention to them. When you promote an article, it moves to the top of the arti...

By Vera Yang
  • January 22, 2022 05:00

Inserting and editing links in articles

Guide managers can create, edit, and remove links in any new or existing article in the knowledge base. Agents who are not Gu...

By Jess Bezos
  • January 22, 2022 05:00

Inserting videos in articles

You can insert videos in the body of your Help Center knowledge base articles, either through the article editor toolbar, or ...

By Jess Bezos
  • January 22, 2022 05:00

Inserting images in articles

You can insert images in the body of your Help Center knowledge base articles. When you insert images, they are added as atta...

By Tom Cook
  • January 22, 2022 05:00

Using the article editor toolbar

The Help Center article editor contains a toolbar you can use to format your knowledge base articles. The article toolbar is ...

By Will Gates
  • January 22, 2022 05:00
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