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Setting up Answer Bot

How to set up and start using Answer Bot

Analyzing your Answer Bot activity

Zendesk Explore features a pre-built dashboard to help you monitor your Answer Bot activity and article effectiveness. The da...

By Jess Bezos

Setting up Answer Bot triggers, views and workflows

Figuring out the best way to set up Answer Bot triggers, automations, views, and tags can be confusing for a lot of users. Ba...

By Stan Jobs

Using labels in Answer Bot triggers

You can use labels to help with targeting for your Answer Bot triggers. Adding labels to your Answer Bot triggers is optional...

By Vera Yang

Using Answer Bot with web forms

When a user submits a support request through a web form on your Help Center, Answer Bot can immediately suggest links to pot...

By Jess Bezos

Understanding where you can use Answer Bot

Answer Bot functionality is available in a number of Zendesk products and integrations. This article is a guide to all the wa...

By Tom Cook

Understanding how Answer Bot works

How does Answer Bot process natural language? Answer Bot is powered by Artificial Intelligence which means that it is able to...

By Will Gates