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  3. Using the Knowledge Capture app

Using the Knowledge Capture app

How to set up and start using the Knowledge Capture app

Opening the Knowledge Capture app

Agents can open the Knowledge Capture app in the Support agent interface to perform the following actions: Search the Help C...

By Tom Cook
  • January 22, 2022 05:00

Flagging articles with the app

On Guide Professional and Enterprise, agents can use the Knowledge Capture app in the Support agent interface to add feedback...

By Will Gates
  • January 22, 2022 05:00

Searching and linking articles using the app

Agents can use the Knowledge Capture app in the Support agent interface to search for Help Center articles and preview them, ...

By Jess Bezos
  • January 22, 2022 05:00

Creating templates for the app

Agents can use the Knowledge Capture app to create new articles for Help Center, directly from the Support ticket interface. ...

By Vera Yang
  • January 22, 2022 05:00

Installing the app

The Knowledge Capture app is installed by default with any Guide plan and Support Team, Professional, or Enterprise. The app ...

By Will Gates
  • January 22, 2022 05:00

Creating articles with the app

On Guide Professional and Enterprise, agents can use the Knowledge Capture app in the Support agent interface to create new a...

By Tom Cook
  • January 22, 2022 05:00
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