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Managing Community posts

Analyzing community activity

You can monitor activity data for your community using in the Reporting dashboard in Support. Statistics include the number o...

By Jess Bezos
  • January 22, 2022 05:00

Viewing community moderator activity

Guide managers can see all community activity in moderation activities. This is a view of all actions taken by community mode...

By Tom Cook
  • January 22, 2022 05:00

Customizing status icons for posts

The community features are wonderful, especially the post actions. However, what happens when the default actions aren’t exac...

By Jess Bezos
  • January 22, 2022 05:00

Allowing agents to edit and delete posts

All signed-in users can add posts to community topics. Only Guide managers, and users with moderator rights, can edit and de...

By Will Gates
  • January 22, 2022 05:00

Managing community posts

You can edit, move, or delete community posts, as well as edit or delete comments on community posts. You can also take a num...

By Stan Jobs
  • January 22, 2022 05:00
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