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Customizing CSAT

Enabling and customizing satisfaction reasons

Customer satisfaction rating surveys allow you to measure how happy your customers are with the services you provide. Inevita...

By Tom Cook
  • January 22, 2022 05:00

Working with satisfaction reasons

Applying satisfaction reasons to ticket views You can create a ticket view to organize tickets by the satisfaction reason giv...

By Stan Jobs
  • January 22, 2022 05:00

Customizing your customer satisfaction survey

One of Zendesk Support’s most popular features is the built-in customer satisfaction survey. Customer satisfaction allows you...

By Stan Jobs
  • January 22, 2022 05:00

Using CSAT

Enabling customer satisfaction ratings By default, customer satisfaction ratings is disabled. You must be an administrator to...

By Jess Bezos
  • January 22, 2022 05:00

Displaying satisfaction ratings in the Help Center

You can display satisfaction ratings in your Help Center. This lets you show quick statistics based on your last 100 satisfac...

By Vera Yang
  • January 22, 2022 05:00

Understanding CSAT

Your customers can provide feedback about their support experience by rating their solved tickets. When you enable CSAT (cust...

By Stan Jobs
  • January 22, 2022 05:00
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