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Setting up Zendesk Guide

How to configure your Help Center for success

Using Zendesk apps tools (ZAT)

Use Zendesk's developer tools to work more efficiently on your new theme

Articles

Importing and exporting your theme

Agents with Guide Manager privileges can import or export a zip archive of a Help Center theme, containing templates, JavaScr...

By Tom Cook

Configuring Guide settings

You can manage your knowledge base configuration in Guide settings. You must be a Guide Manager to work with these features. ...

By Tom Cook

Understanding Guide roles and privileges

Administrators have Guide Manager privileges and agents have Guide Viewer privileges by default. Agents can be granted Guide ...

By Jess Bezos

Changing the URL of your Help Center

By default, the address of your Help Center is a Zendesk subdomain, such as “mycompany” in mycompany.zendesk.com. The host ma...

By Will Gates

The difference between standard and custom themes

You can use the standard theme that comes with Guide for your Help Center or you can customize the standard theme or create y...

By Vera Yang

Allowing unsafe HTML in articles

By default, Help Center quarantines unsafe HTML tags and attributes in articles to reduce the risk of somebody introducing ma...

By Stan Jobs

Previewing your theme in Guide

Themes can be previewed from within Guide, which allows you to preview branding changes for specific page templates and as a ...

By Jess Bezos

Accessing your Help Center themes

You can access your Help Center themes from the Themes page. You can access options for managing the theme by clicking the me...

By Will Gates