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Vera Yang

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Articles

Recent activity by Vera Yang

  • Creating templates for the app

    Agents can use the Knowledge Capture app to create new articles for Help Center, directly from the Support ticket interface. To do so, you need to create one or more templates for your agents to us...

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  • Using labels in Answer Bot triggers

    You can use labels to help with targeting for your Answer Bot triggers. Adding labels to your Answer Bot triggers is optional. Labels enable you to specify a limited subset of articles that you wan...

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  • About the Zendesk Guide plan types

    You must have Zendesk Support to have Zendesk Guide. The Zendesk Guide plans are available on any Zendesk Support plan. Current Guide plans The Zendesk Guide plans are: Guide Lite, a simple self-...

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  • Ticket creation troubleshooting guide

    Regardless of which channel your customers use to contact you, all support requests become Zendesk Support tickets. Tickets keep track of the conversations between your customers and your agents un...

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  • Branding your Help Center

    You can change the look-and-feel of the Help Center using theme setting controls including color pickers and font choosers. For example, you can change the logo, colors and fonts to bring your Help...

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  • Empty Article

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  • The difference between standard and custom themes

    You can use the standard theme that comes with Guide for your Help Center or you can customize the standard theme or create your own theme. The standard theme is the Copenhagen theme that comes w...

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